ClearVision's Customer Experience Management (CEM) system
is
the flagship of the Ultra platform. It provides
access
to powerful analysis and reporting tools,
giving detailed insight into the guest experience.
ClearVision's CEM system is the "need-to-have" tool for all levels of your organization. It includes resources for every level of management, from GM's to field and corporate management- all directed toward increasing long-term revenue by increasing guest engagement. The payoff is significant. Here are a few of the powerful features it offers:
Instant, Easy Access –
The ClearVision system accommodates easy access. Customers can input evaluations on any web enabled device. The same for your managers. The Ultra reporting/analysis platform delivers real-time information, anywhere and any way a user connects to the internet.
Ease of Use –
Ultra was designed for people who actually manage the guest experience. ClearVision offers highly intuitive dashboard configurations with a very flat learning curve. It provides managers at all levels the ability to view, interpret, and act quickly and without complexity.
Resources For Multi-Unit Managers –
For individuals responsible for the oversight of multiple locations (AD’s, MUO’s) we offer comparative reporting, one-click access to individual unit data, roll-up reports, Service Recovery monitoring, and much more.
Fixed Format/Custom Reports –
Users have access to monthly, fixed format reports as well as the ability to build custom content reports instantly. Reports can be formatted for print, exported to spreadsheets, saved for instant retrieval, or exported to other users.
Multi Dimensional Data –
Guest feedback isn’t limited to quantitative ratings on service measures, but also includes detailed comments describing a guest’s unique experience. Users can sort and analyze comment data with a variety of easy to use tools.
Service Improvement Guidance –
The ClearVision Big Picture report analyses monthly performance and summarizes it in a concise, highly visual format managers can use to quickly determine if improvement is needed and a course of action to correct.
Service Recovery Capability –
The advanced ClearVision SR system detects dissatisfied guests, solicits opportunities to contact, collects appropriate information, alerts appropriate personnel, and tracks the resolution process to a successful outcome.
Responsive User Support –
Although the ClearVision system is uber-easy to learn and use, we’re there when you need us – from something as simple as resetting a password to providing a second opinion on data interpretation. Just call or email – we’ll provide “topbox service”!
