ClearVision's leadership group offers an exceptional combination of successful
experience, knowledge, and skill, creating a powerful resource for our clients.
It's one of the differentiating characteristics that make ClearVision
a superior choice among service providers.
| Brian Wunder Senior Partner, Client Services & Consulting Brian first developed his service skills with management positions in the theatre exhibition and foodservice industries. Later, as a senior consultant with national consulting firm BCI Consulting, he helped organizations large and small learn how to build service cultures and develop service standards. His focus on customer satisfaction research began in earnest in the early '90's while serving as division President for Kansas City based Barkley and Evergreen. During that time, he launched a new kind of research firm focused exclusively on measuring, analyzing, and advising multi-unit organizations on customer satisfaction and the guest experience. After setting the early direction for this new company and a hiatus as a partner in a national consulting firm, he returned to help shepherd that organization through unprecedented growth to become the largest specialty research firm of its kind in North America. His career has spanned over 20 years in senior leadership positions with some of the nation's largest customer experience research firms. Brian has served as a key advisor and led project teams in the development of advanced CEM systems for leading restaurant and retail chains of all kinds. His knowledge and experience in the field of Customer Experience Management (CEM) make him part of an exclusive group of genuine experts in the industry. |
Dennis Wunder Senior Partner, IT Systems & Product Development Dennis has "industrial strength" credentials in guest experience management, as well as the powerful technology that serves as the foundation of Customer Experience Management (CEM). After an early career in arena management, he gained world class experience in the art of creating memorable guest impressions with Vee Corporation/Jim Henson Group and later with the Walt Disney organization in special events production. Later, pursuing a vocation in Information Technology, he joined industry giant Microsoft Corporation learning applications and systems design. Armed with that experience, he joined a fledgling research firm that pioneered the concept of measuring customer satisfaction for multi-unit organizations of all kinds. Over the next 13 years, as a member of the executive team, he helped guide that organization to become the leading CEM research firm in North America. As the senior officer responsible for product, technology and systems design, Dennis led design, development, and management of Customer Experience Management systems for some of the largest and best known multi-unit brands in the country, encompassing tens of thousands of locations and collecting millions and millions of customer impressions annually. Many of the innovations and processes he conceived and contributed over the years are presently used by many other research firms throughout the industry. Today, he continues to conceive leading edge features and capabilities that drive ClearVision's ability to redefine the status quo in Customer Experience Management systems. |
